Troubleshooting Blog – How to Resolve Error 769 While Connecting to the Internet


This troubleshooting blog will help you identify why Windows will not recognize a network interface card after reinstalling Windows XP Professional. You will be able to resolve an error code 769 after reading this blog.



Recently installed Windows XP and ever since then I cannot connect to the internet because I don't think Windows recognizes my network card. What can I do to fix this problem?



When you try to connect to the Internet by using a Point-to-Point Protocol over Ethernet (PPPoE) connection, you may receive one of the following error messages:

Error 769: The specific destination is not reachable.
Error 769: "Either you specified a destination address that is not valid, or your remote server is down."

NOTE: This behaviour may occur after you upgrade to Windows XP.



One theory I have is that when you install Windows XP and also install Service Pack 2 (SP2) there is a small bug included with the service pack which somehow disables your network card often resulting in a 769 error code when you try and connect to your Internet provider. One thing you can do is to make sure your network card is installed and functioning properly within the Windows XP control panel. Here's how to verify this:


Troubleshooting To Complete:

Verify that your network card is operating correctly within the Windows Device manager,

  1. Left click the Start menu.
  2. Left click the Control Panel link on the Start menu. This will cause the Control Panel window to open.
  3. Double left click the System icon in the Control Panel. If the window to the right shows a blue Window that says “Pick a category” near the top of the window, you will need to switch to classic view by clicking the link to the left that says “Switch to classic view”
  4. If you are already in classic view, double left click the System icon. This will load the System Properties window.
  5. Left mouse click the Hardware tab.
  6. Left mouse click the Device manager button. This will cause the device manager window to load displaying a listing of all the hardware in your computer.
  7. Go down to the section “Network Adapters” and click the plus sign beside it if necessary. This will expand the list of network adapters installed in your system.
  8. If you see a red X within any network card (NIC) in this section you will need to right click on the appropriate card that has the red X in it and left click the Enable option from the popup that appears.
  9. That red X should disappear. If there was no red X in the NIC to begin with then there’s an issue with the NIC itself, either the drivers aren’t properly installed or the NIC is just malfunctioning.


Other Things To Try:

Run The Network Setup Wizard

To resolve this issue, turn on (enable) the network card, and then run the Network Setup Wizard. To do this, follow these steps:

    1. Click Start, and then click Control Panel.
    2. In Control Panel, click Performance and Maintenance, and then click System.
    3. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
    4. In Device Manager, click Network adapters.
    5. On the Action menu, click Enable.
    6. Quit Device Manager.
    7. Click Start, and then click Control Panel.
    8. In Control Panel, click Network and Internet Connections, and then click Network Connections.
    9. In Network Connections, click Network Setup Wizard under Network Tasks, and then follow the on-screen steps.
    10. When you complete the steps in the wizard, restart your computer.
About Mike Casimir 147 Articles
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